Return Policy

Return policy

1. Introduction

  • We strive to ensure that our customers are completely satisfied with their purchases. If you are not happy with a product, please review our return policy below.

2. Eligibility for Returns

  • You may return products if:
    • The product is defective or damaged upon arrival.
    • You received the wrong product.
    • You return the product within [ 2 ] days of delivery.

3. Non-Returnable Items

  • The following items are non-returnable:
    • Used or opened products.
    • Personal care items (e.g., lipsticks, skincare products) that have been opened or used.
    • Sale or clearance items.

4. How to Initiate a Return

  • To initiate a return, please follow these steps:
    1. Contact our customer service team at [ 01711316752 ].
    2. Provide your order number and a description of the issue.
    3. Follow the instructions for returning the product.

5. Return Shipping Costs

  • If the return is due to a defect or an error on our part, we will cover the return shipping costs. Otherwise, the customer is responsible for return shipping fees.

6. Condition of Returned Items

  • Products must be returned in their original packaging and in unused condition. We reserve the right to refuse returns that do not meet these criteria.

7. Processing Time

  • Once we receive your returned product, we will process your return within [3/4] business days. Refunds or exchanges will be initiated as per your request.

8. Exchanges

  • If you would like to exchange a product, please follow the same return process and indicate your preference for an exchange.

9. Changes to This Policy

  • We reserve the right to update this return policy at any time. Changes will be posted on this page.

10. Contact Us

  • For questions or concerns regarding our return policy, please contact us at [ 01711316752 ].