Refund Policy

1. Introduction

• We aim to provide the best shopping experience for our customers. If you are not completely satisfied with your cosmetic purchase, please review our refund policy below.

2. Eligibility for Refunds

• You may request a refund if:
  • The product is defective or damaged upon arrival.
  • The wrong product is received.
  • The product is returned within [ 2 ] days of delivery.

3. Non-Refundable Items

• Certain cosmetic items are non-refundable, including:
  • Used or opened products.
  • Personal care items such as lipsticks or skincare products that have been used.

4. How to Request a Refund

• To initiate a refund, please follow these steps:
  1. Contact our customer service team at [ 01711-316752 ].
  2. Provide your order number and a description of the issue.
  3. Follow the instructions provided for returning the product.

5. Return Shipping Costs

• If the product is defective or wrong, we will cover the return shipping costs. Otherwise, the customer is responsible for return shipping fees.

6. Processing Time

• Once we receive your returned product, we will process your refund within [1/2] business days. Refunds will be issued to the original payment method used for the purchase.

7. Exchanges

• If you wish to exchange a product, please follow the same process as a refund request.

8. Changes to This Policy

• We reserve the right to update this refund policy at any time. Changes will be posted on this page.

9. Contact Us

• For questions or concerns regarding our refund policy, please contact us at [ 01711316752 ].